đź‘‹ Hi, call Kulinar Group for a Mysterious Client Operation
tel : 0969 196 0782
Email : manager@kulinar.metel : 0969 196 0782
Email : manager@kulinar.meWhat is a Mysterious client/customer ?
Mystery shopping is a quality control and marketing technique in business, similar to a hidden audit. Due to its numerous impacts on society, it has a controversial role.
This involves sending trained customers to a company to evaluate the quality of customer service using specific evaluation criteria. This can be done on an ad hoc basis or statistically (for quality and marketing aspects). This allows for practical knowledge of customer perception, enabling: to carry out a check, when it concerns a service ordered internally (brand point of view) to note and classify in relation to equivalents, when it concerns a service ordered externally (customer point of view). ebsite. This is strongly prohibited. Please contact Tooplate for more information.
People recruited as “mystery shoppers” pose as normal customers according to a scenario indicated by the sponsor, ask questions, buy products or services or make complaints. The company is then evaluated by a questionnaire given to the client by the sponsor. The practice of mystery video is developing more and more, it is a variation of the mystery shopper which uses a hidden camera during the visit to the store. onec lacinia mi nec erat tempus, fermentum
to a point of sale or sales agency, with or without purchase The mystery visit makes it possible to measure the quality of service, from customer reception to loyalty, including commercial maintenance and store upkeep.
It is very simple you decide on the evaluation grid that we must carry out we define the field of study we carry out the evaluation and provide you with a report